18 Jun 2018

Kindness in Care


It goes without saying that kindness is important in our everyday life. But, what we may not be aware of is just how important it is when working in the care industry. Researchers who interviewed nursing home clients found that clients who reported having unmet needs were more likely to have poor wellbeing status, which was demonstrated with isolation, withdrawal, reports of poor quality of life and limited support network. By practicing daily kindness we can help our clients and improve their coping strategies. This can make them more resilient, confident and fulfilled.

Kindness is defined as the quality of being friendly, generous, and considerate.

What this may look like in aged care:

Friendly - approaching clients with a smile, reflective listening (really listening to what we are being told) and allowing time for the client to speak with us and express any concerns that they may have. Escalating these concerns appropriately (with client consent!) is as important.

Generous - generosity with the elderly is best displayed through time we allow them to express themselves, share their concerns and reminisce about their life. It can be difficult to allow time when we are busy running around, however if every once and then we slow down and show genuine interest in what the client is saying we can make a huge difference.

Considerate - being mindful of client privacy both with the information they share and their personal privacy when delivering care, being considerate around the environment in which we are interacting and its influence on the information, consideration further extends to accommodating any sensory impairment, such as vision and hearing loss.

How do you practice kindness in your role?

Kindness helps healing