Are you an aged care provider who is ready to raise the bar for the industry, exceed the new standards and improve the emotional wellbeing of your clients?

 In Australia, there are currently over 290,000 older adults residing in RACFs – and the latest research suggests that almost half have a diagnosis of depression.

It’s time to raise the bar for the aged care industry.

As of 1 July 2019, the government introduced a new set of Aged Care Quality Standards. This is an important step in the right direction. It pushes us to assess and reshape our current model of aged care delivery.

Aged care is an incredibly noble line of work that comes with high emotions, tension and pressure. As an aged care psychologist and consultant, I’ve worked with over 50 aged care providers across Australia and I’ve seen a consistent pattern:

Staff members can usually identify symptoms of anxiety, depression and adjustment difficulties but when it comes to responding to these symptoms, they often don’t know what to do or say.

If we’re going to tackle the growing rate of depression among residents, we need to empower the aged care workforce to provide emotional care.

In an industry first, I am proud to introduce a three-step program that will help you exceed the new Aged Care Quality Standards, improve the wellbeing of residents and transform the relationships you have with your clients and their families.

The program equips aged care professionals with the knowledge, skills, resources and support they need to deliver the award-winning Resident Wellness Group program on site to clients who require support. The program provides full licensing to suitable professionals in your existing workforce (usually 2–3 staff per organisation) so that they become accredited facilitators who can deliver the 8-week wellness group program to residents up to four times a year.

This unique, engaging and proven system focuses on improving the emotional resilience and wellbeing of aged care clients living in residential care.

The program will enable you to:

  • Upskill your aged care team with industry-first training on emotional care
  • Empower residents with resilience building activities
  • Boost the engagement rates of residents across all programs
  • Increase the level of happiness and satisfaction of families
  • Offer a long-term program to promote positive mental health and wellbeing.

The powerful flow-on effects of this include staff who feel more fulfilled in their roles from seeing real and positive results, clients who are more engaged in facility programs that are good for their physical and mental health and a more positive outlook and higher satisfaction rate for families and residents.

How the Program is Delivered

Prerequisite: All applicants must complete the Enhancing Emotional Wellbeing in Late Life Program prior to the accreditation training.

Step 1: Becoming a Licensed Wellness Group Facilitator

This step prepares aged care providers with the all the skills and knowledge necessary to deliver their own group wellness sessions to residents. On completion of this stage, you will become a qualified, licenced wellness group facilitator.

Across the targeted modules you’ll learn:

  • How to clearly communicate the strategies in a way that makes sense to older people
  • Tips that will enable you to recognise and screen emotional changes with confidence
  • Strategies and practical tools to help your staff establish social goals with your clients.

Duration and materials: 4 hours of content including videos, slides, live training and webinars.

 Step 2: Running the Wellness Groups

In step 2 you’ll acquire all the resources you need to successfully run the Resident Wellness Groups so you can deliver the 8-week program up to four times a year with confidence.

In this final step you’ll learn:

  • Evidence-based strategies to better respond to the emotional needs of your clients
  • How to utilise individualised and person-centred wellness preventative strategies
  • A framework to craft an ‘easy to implement’ wellness strategy that you can use again and again
  • Tips for working more closely with families to achieve better outcomes and minimise complaints.

Program duration: The Resident Wellness Group is delivered as a weekly one-hour session over an 8-week term. It is designed to be run four times a year (a total of 32 sessions) with new content created for each term.

Program content includes: Facilitator manual, session scripts and participant handouts.

 Step 3: Ongoing Support and Training

All accredited facilitators will be provided with monthly support, mentoring and supervision. This is an opportunity for facilitators to connect with other facilitators, engage in monthly live Q&A session with myself and the Wise Care team as well as access to an exclusive member community with other licensed facilitators across Australia


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